Understanding our billing terms, payment responsibilities, and dispute resolution process
You agree to pay Doc Arrow all applicable charges for the Services in accordance with your Subscription Terms, without deduction, offset, or withholding. Unless otherwise agreed in writing, all payments are non-refundable, including in cases where the Services are partially used or unused. Any prepaid and unused portion of the Services will expire at the end of the applicable subscription term unless explicitly stated otherwise in your Subscription Terms.
Doc Arrow may provide a limited refund policy, as outlined on its website, applicable only to first-time customers who purchase Services online through a self-service checkout without sales assistance. Refunds do not apply to excess usage fees, Doc Arrow proprietary content, or third- party services. Refund requests must follow the instructions provided in the applicable refund policy or be submitted through Doc Arrow Support.
If your usage exceeds the limits defined in your Subscription Terms, Doc Arrow reserves the right to charge additional fees. Where overage terms are not specifically outlined, the following conditions will apply:
You are responsible for all applicable taxes, including but not limited to sales tax, use tax, VAT, and GST imposed by any governmental authority in connection with your use of the Services. If taxes are not collected at the time of purchase, Doc Arrow reserves the right to collect them later with proper written notice. Doc Arrow may also recover penalties or interest resulting from incorrect billing or tax information provided by you.
Doc Arrow may revise its pricing structure at its discretion, including introducing fees for Services previously offered free of charge. Notice of such changes will be provided via written communication or through the platform. Any fee adjustments will take effect at the beginning of your next subscription period and will not affect the current active term.
Unless otherwise stated in your Subscription Terms, payment is due on the first day of each subscription period. For invoiced accounts, payment must be made within thirty (30) days from the invoice date. Payments must be made in the currency specified in the Subscription Terms.
You agree to maintain accurate and up-to-date billing information throughout the duration of the Agreement. In the event of late payment, Doc Arrow may suspend access to the Services and apply interest to overdue balances at a rate of 1.5% per month (calculated daily and compounded monthly) or the maximum rate permitted by law, whichever is lower. You agree to reimburse Doc Arrow for any reasonable collection costs, including legal fees.
Access to the Services may require submission of a valid credit card or approved payment method. By providing payment details, you authorize Doc Arrow to charge all applicable fees, including recurring subscription charges.
Doc Arrow may place a temporary authorization charge to verify your payment method, which will be refunded within ten (10) business days. To prevent service disruption, Doc Arrow may coordinate with your payment provider to update billing information automatically. You authorize Doc Arrow and its payment processors to securely store and process your payment details in accordance with your Subscription Terms.
If you have any concerns regarding a payment or invoice, you must contact Doc Arrow Support within thirty (30) days of the transaction or invoice date. Your inquiry must include complete details, relevant documentation, and current contact information.
Failure to contact Doc Arrow prior to initiating a dispute with your financial institution may affect the resolution process. You agree to pay all undisputed amounts on time while any dispute is being reviewed. Upon resolution, Doc Arrow will issue applicable credits promptly, and you agree to settle any outstanding balance without delay.
Our support team is here to help you understand your billing and payment obligations.
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